Terms and Conditions

Gift Vouchers

1. Gift Vouchers cannot be extended, are non-refundable & non-transferable.
2. All Gift Experiences must be used in full. No change or voucher for unused differences can be issued.
3. When making a reservation the voucher number must be quoted.
4. The actual gift voucher must be presented on arrival.
5. Any reservation made using a gift experience or voucher will be subject to our normal booking policy. Gifts will be automatically redeemed in the case of a no show.
6. Where purchased online, the purchaser and the recipient have a responsibility to ensure that the unique voucher number is not disclosed to others. Each voucher will be valid for a single redemption only.
7. All bookings are subject to availability and change.
8. Gift Vouchers are valid from the date of purchase until the expiry date. We reserve the right to refuse payment by gift voucher if a reservation has not been made or the voucher is not presented.
9. Your data is stored by us for the creation and distribution of gift vouchers. Personal Information captured includes Purchasers Name(s), Purchasers/Recipients email, Purchasers/Recipients Phone Number, Purchasers/Recipients Address. No payment information is stored or processed by us, we use a Trusted 3rd party payment processor. I agree to The Crown and Castle storing the voucher information supplied for the purposes of voucher creation and delivery.

10. Gift vouchers are only valid against bookings made directly with the hotel, bookings made through third party providers (for example, booking.com) are not eligible for gift voucher use.
11. Privacy Policy: Click Here to View.

January Sale exclusivities in addition to those listed above

12. Valid for 12 months from the date of purchase, only valid Sunday-Thursday, excludes Christmas and New Year, other restrictions may apply. Dinner allowance of £30 per person, not redeemable against drinks. 

Black Friday exclusivities in addition to those listed above

13. The Black Friday January Steal can be redeemed throughout January 2021 or January 2022. This voucher is limited to the month of January and cannot be redeemed during any other month of the year. Excludes New Year's Day.

14. Vouchers are valid for 12 months from the date of purchase. 

15. Rooms are subject to date and availability, restrictions may apply. Cannot be used in conjunction with any other offer. Dinner allowance of £30 per person, this is not redeemable against drinks.

16. Vouchers are not redeemable Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, Valentine's Day or bank holidays. 

Please note these are general voucher terms and Conditions, for specific terms and conditions relating to individual experience's please visit our gift vouchers page