Welcome Blog

Latest Update

To cover some of the basic points around what you might like to know about how we are beginning the return to 'normality'' as of July 19th. Continue reading to find out more.

Welcome to our Latest Updates

as of 19th July 2021

 

Here you will find all up to date information on what you can expect when visiting The Crown and Castle in Orford. Should you have any unanswered questions, please don’t hesitate to get in touch, either by phone or using the contact form at the bottom of this page and our friendly Folk will assist you further.

As you will be aware, the hospitality sector, like many others, has had to change and adapt a lot over the past year or so. With the most recent Government advice, we want to ensure that you feel safe, secure and informed about the changes we will be making to return to normal, and that your safety and peace of mind have not been forgotten.

On behalf of myself and John Morrell, the General Manager of The Crown and Castle, we’d like to keep you, our loyal guests updated.

Face Coverings

The use of face coverings is no longer a requirement by law and so all guests are welcome to venture the restaurant, bar area, hotel and surrounding areas free of one. However, should you wish to continue wearing a face covering, you are of course most welcome to do so, this also applies to our Folk. We ask that all guests respect the decision of others.

Social Distancing

You may notice social distancing becoming less evident with a gradual reduction in the restaurant, bar, lounge and around our hotel. This will include rearranging our restaurant seating to allow more guests to dine in busy periods. We do ask that all guests continue to respect the personal space of other guests and our Folk.

Bar Service

We are pleased to be returning to usual service in terms of placing your food and drinks orders. With the elimination of table service only, we are now able to allow guests to order at the bar if they wish.

Dining with us? 

You are welcome to join us throughout the morning for coffee and light refreshments in the lounge or out on the terrace. 

Whilst we are not open for lunch service, Head Chef Jake Lawrence’s picnic hamper is available daily, please be aware that we require 24 hours’ notice to prepare the hamper as it’s all fresh produce. You can have a look at what’s included here. An exciting addition to The Crown and Castle comes in the form of our walking board that can be found in the car park area of our grounds. With so many fantastic walks in the area, we’ve compiled a selection of mapped routes to guide you, ranging from 45 minutes up to a mighty 7.5 hours, making the perfect partner for your picnic hamper! Find out more here.

Whilst we don’t offer lunch service throughout the week, we are pleased to say that Sunday is the exception! Served between 12pm and 2.30pm, be sure to book early to avoid disappointment, it’s very popular! You can find our current menu here.

Dinner service consists of two sittings at 6.15pm and 8.15pm. Again, we recommend booking early, with our hotel being very busy, this mirrors similarly in the restaurant.

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The Parlour

We are pleased to now be able to welcome up to 10 guests again for sole use of our lovely private dining room, The Parlour. Our folk are on hand to help you arrange your special celebration in this intimate room located next to the bar. You can get in touch over the phone or by emailing info@crownandcastle.co.uk to begin planning your special occasion…

Track and Trace

The NHS Track and Trace QR code will still be available for all guests to scan should you wish to, but again, this will no longer be a requirement. 

Staying with us?

You are welcome to check in anytime from 3pm on your arrival date, and check out by 11am on your day of departure. Our housekeeping Folk are returning to usual service with regards to mid stay cleans. If you would prefer not to have your room cleaned throughout your stay with us, please be sure to inform our Reception Folk upon arrival. If this is the case, we always have an array of fresh, fluffy towels and toiletries to hand at reception, should you need these replenishing, please don’t hesitate to ask.

We are always more than happy to assist with your luggage, just let our Reception Folk know and they will arrange this for you.

Cleaning

In the public areas of the hotel, you’ll notice our housekeeping Folk are always on hand to ensure all popular touch-points are regularly sanitised. You can also find sanitiser stations around the hotel. Your safety and our high standards of cleanliness remain of utmost importance to us.

Breakfast

 If you are staying the night with us, you will be asked a preferred time for breakfast in order for us to still maintain a sensible number of guests in our restaurant at once. You are of course welcome to enjoy breakfast in the comfort of your bedroom with room service. 

A final note… 

I do hope this information has put your mind at ease and given you some reassurance as to the steps we are taking to make sure your return is a safe one. Leaving you to enjoy the excitement of booking a trip away from home.

We have been extremely busy taking bedroom reservations, which does mean that if you haven’t already booked, we recommend doing so sooner rather than later to avoid disappointment! You can check our current rates via our website, or you can call our Folk on 01394 450205.

 

On behalf of The Crown and Castle Folk, 

Kindest Regards

 

David Scott

Chief Executive Officer – The Hotel Folk

 

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