Book with us for absolutely the best possible rates:
BOOK ONLINE NOW
or call: 01394 450205

The Crown and Castle

General cancellation policy

We require a valid credit card to secure bookings and reserve the right to charge the card for cancellations falling outside the permitted time scales, as detailed below. By giving us your credit card details to secure your booking you are agreeing to our terms and conditions and cancellation policy and authorising us to make the relevant charges to the credit card without any additional consent being required.

Bookings made within 7 days of arrival or for a single Friday night stay or for a single Saturday night stay. Full payment is charged to the credit card given at the time of booking. Any amendment to the booking or cancellation will be treated as a cancellation and no refund will be given.

Bookings of 1 room for a Friday and Saturday 2-night stay or`

Bookings of 1 room for a 1 or 2 night Sunday to Thursday stay or

Bookings of 1 room for a 3 to 5-night Sunday to Thursday stay

If 7 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking is not received before the confirmed arrival date the cost of 2 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 2 or more rooms for a Friday and Saturday 2-night stay or

Bookings of 2 or more rooms for a 1 or 2 night Sunday to Thursday stay or

Bookings of 2 or more rooms for a 3 to 5-night Sunday to Thursday stay

If 21 days’ notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date the cost of 2 nights for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

We always endeavour to re-sell cancelled rooms and, if successful, will reimburse you pro rata with the exception of single Friday night or Saturday night bookings and bookings made within 7 days of arrival for which payment is taken at the time of booking and is totally non-refundable. We strongly advise that holiday insurance is taken out for festive packages or bookings of two rooms or more and/or stays of three nights or longer.

Testimonial: “thank you for letting us know that you have been able to re-let the room we had hoped to occupy tonight. Happy to report [our old dog] is getting stronger every day.” E Gordon

 

Children's policy

The minimum age for children staying is 8 years old. We have two family rooms (Courtyard and Better Room) that can accommodate two adults and one child up to 12 years old on a fold-up Smooff bed. The 2-course a la carte dinner, bed and full English breakfast rate is £75 per child per night. Please note we only offer our normal a la carte but are more than happy to cook dishes more plainly.

Dog policy

With awards from the Good Hotel Guide, among others, we welcome well-behaved, house-trained dogs – a maximum of two dogs per dedicated Garden Room. Dogs are welcome in the bar and at our dedicated doggie table. They are not permitted in any other bedrooms, nor may they be left in cars during the summer months. We reserve the right to charge for any damage to carpet or soft furnishings or if the room has to be taken off for deep-cleaning.

The charge per room night is £10 and includes hand-baked biscuits, poop bags, and drying towels.

Group bookings

A maximum number of five rooms may be booked for any one night. The booking must either be guaranteed with credit card details supplied by each room’s occupant(s) or the organiser may guarantee all the rooms on his/her credit card. 

We require 21 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking or appropriate penalty charges will be applied, i.e. 1 night’s standard bed & breakfast rate per room affected, per night affected.). Our Parlour is used for lunch or dinner for all parties of six guests or more.

Other occupany information

Single Saturday night and 2-night weekend stays: we normally require a minimum 2-night stay at the weekend, however a single Saturday night may be occasionally available on a dinner, bed and breakfast basis.

Single occupancy: our Good House and Best Garden rooms are sometimes available for single occupancy. Please speak to reservations for availability and terms.

Smoking policy: if a bedroom has to be taken off to allow for deep-cleaning and airing before another guest can occupy it, we reserve the right to charge an extra night’s stay at the prevailing B&B rate to the credit card given to secure the  booking.

Festive booking and special packages

Deposits given at the time of booking are non-refundable. At the point where full payment has been taken, the entire cost of the package is non-refundable unless the package can be re-sold in full, in which case we will reimburse the full amount less the non-refundable deposit. These terms can be obtained in writing on request.

Gift vouchers

Gift vouchers with a monetary value may be used as payment against any booking that complies with our normal terms and conditions but may not be exchanged for money or other services.
Vouchers that show a gift may only be used for that particular gift and may not be used as part-payment or cash against other services, including any special offer that might be running.
Vouchers are a form of currency and must be presented on arrival, either to reception in the case of accommodation, or the restaurant manager for food and drink services.
Please note the voucher(s) must be used within the time-frame specified and that this cannot be extended.