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The Crown and Castle

Bringing children

Because we are unable to offer the appropriate facilities for babies and younger children, and it only ends in tears, the minimum age for children staying with us is 8 years old. Children aged from 8-12 years old are welcome to share a family room.

We have two family rooms that can accommodate two adults and one child (room 10) or two children (room 3).

Our Best Courtyard room (10) can accommodate one Smooff fold-out guest bed. As this is an external room, we think it is probably more suitable for older children. Upstairs in the main building we also have a Better House double (3) that can accommodate two Smooff beds.

Please click on this link to see the style of bed http://smooff.co.uk.  Despite the fact we chose the adult size, it will not be suitable, i.e. comfortable, for very tall or heavy children.

Children of 8 years and above are welcome to have dinner with their parents in the Trinity. Children of any age are welcome at lunchtime.

The bed and full English breakfast rate for children 8- 12 years old, sharing a room with their parents (or legal carers), is £50 per night.

Bringing Dogs

The Good Hotel Guide 2015 Editor’s Choice Award, Dog-friendly Hotel

We are dog owners ourselves, and love the furry beasts, so please don’t stress the system in such a way that causes us to change our dog-welcoming policy. Notes below might help!

Dogs are charged at £6 per night, per dog.We welcome a maximum of two per room in five specified Best Garden rooms, provided they don’t run amok, bite or bark and are house-trained!  That means we cannot accept puppies under 5 months old, however cute, and please don’t bring elderly dogs whom you know are incontinent as we reserve the right to charge for any damage caused to the carpet or soft furnishings. We may also have to charge if the room has to be taken off for deep sanitisation.

We also ask owners to make sure the hose and doggie towels are used where needed, as well as the poop bags and bin and the blanket that protects the bed linen. Julie, our wonderful laundry manager, is plunged into gloom when she sees muddy footprints on the duvets because it takes a ton of elbow grease to remove them. We also provide a welcoming bag of hand-baked organic cheese biscuits (that human owners have been known to eat – which is fine as they are just  made from flour, butter, eggs and cheese in our own kitchen).

There are numerous joyful walks to be had in the locality, and the castle grounds are close enough for a late night ‘comfort break’.

We also have a special doggie table (30) where owners can bring their dog while they eat. It is sited between the bar and the main restaurant and is very popular, so reserving this table when booking a room is recommended. (NB not available during two weeks of Christmas when the pesky reindeer take up residence – we keep warning them …)

Cancellation Policy

We require a valid credit card to secure bookings and reserve the right to charge the card for cancellations falling outside the permitted time scales, as detailed below. By giving us your credit card details to secure your booking you are agreeing to our terms and conditions and cancellation policy and authorising us to make the relevant charges to the credit card without any additional consent being required.

1 Your reservation is made with Exploits Ltd trading as the The Crown and Castle and represents a legally binding contract between you and the hotel.

2 We always endeavour to re-sell cancelled rooms and, if successful, will reimburse you pro rata with the exception of single Friday night bookings and bookings made within 7 days of arrival for which payment is taken at the time of booking and is totally non-refundable. Testimonial: “thank you for letting us know that you have been able to re-let the room we had hoped to occupy tonight. Happy to report [our old dog] is getting stronger every day.” E Gordon

3 We strongly advise that holiday insurance is taken out for festive packages or bookings of two rooms or more and/or stays of three nights or longer.

Bookings made within 7 days of arrival or for a single Friday night stay or for a single Saturday night stay at any time. Full payment is charged to the credit card given at the time of booking. Any amendment to the booking or cancellation will be treated as a cancellation and no refund will be given.

Bookings of 1 room for a Friday and Saturday 2-night stay
If 7 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking is not received before the confirmed arrival date the cost of 2 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 2 or more rooms for a Friday and Saturday 2-night stay
If 21 days’ notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date the cost of 2 nights for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 1 room for a 1 or 2 night Sunday to Thursday stay
If 7 days’ notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date, the cost of 1 or 2 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 1 room for a 3 to 5-night Sunday to Thursday stay
If 7 days’ notice of cancellation or part-cancellation or any changes to the date(s) of the original booking is not received before the confirmed arrival date, the cost of the first 3 nights will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 2 or more rooms for a 1 or 2 night Sunday to Thursday stay
If 21 days’ notice of cancellation or part-cancellation or any changes to the date(s) is not received before the confirmed arrival date, the cost of 1 or 2 nights for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

Bookings of 2 or more rooms for a 3 to 5-night Sunday to Thursday stay
If 21 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking is not received before the confirmed arrival date the cost of the first 3 nights’ stay for each room affected will be charged at the standard bed and breakfast rate as shown on our published tariff.

Festive Bookings & Packages (e.g. Christmas, Easter, New Year, etc.)
Deposits given at the time of booking are non-refundable. At the point where full payment has been taken, the entire cost of the package is non-refundable unless the package can be re-sold in full, in which case we will reimburse the full amount less the non-refundable deposit.

St. Valentine’s, Easter, summer Bank Holiday, Christmas and New Year are all subject to special booking and cancellation terms. These will be notified at the time of booking and can also be obtained in writing on request.

Extra Booking Details

Service charge:  all food and beverage items, except for breakfast, are subject to a 10% discretionary service charge (which means you are free to opt out). We have done this in order to comply better with HMRC guidelines.

Local wedding parties: we regret that we cannot accommodate guests attending local weddings, who merely want a place to stay. Experience has shown that wedding guests’ needs are not compatible with our regular guests who value the hotel for its good food and peaceful ambience. We know this decision does not go down well but are prepared to take the flak in order to protect those who support us year in, year out.

Special offers: all “late” bookings (i.e. those made within 7 days of arrival) are subject to pre-payment, with no refund available for cancellation.

Gift vouchers:  those with a monetary value may be used as payment against any booking that complies with our normal terms and conditions but may not be exchanged for money or other services. Vouchers that show a gift may only be used for that particular gift and may not be used as part-payment or cash against other services, including any special offer that might be running.

Group bookings: the maximum number of rooms that can be booked for any one night by a party of guests is five . We require 21 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking or appropriate penalty charges will be applied, i.e. 1 night’s standard bed & breakfast rate per room affected, per night affected.). The booking must either be guaranteed with credit card details supplied by each room’s occupant(s) or the organiser will be required to guarantee all the rooms on his/her credit card. For lunch or dinner reservations,our private dining room, the Parlour, will be used.

Smoking: the entire hotel site, except for the main public terrace out of lunch hours, is non-smoking. If a bedroom has to be taken off to allow for deep-cleaning and airing before another guest can occupy it, we will charge an extra night’s stay at the prevailing B&B rate to the credit card given to secure the booking.

Normally no single Friday or Saturday nights: we normally require a minimum 2-night stay at the weekend. However, if a midweek stay has extended into the Friday, we will always sell the Saturday night on its own, so it’s worth an ask. If we happen to have rooms unsold for a weekend just approaching it is also worth an ask for either a single Friday or Saturday night. In both cases, the room will always be sold on a dinner, bed and breakfast basis. If you are worried about arriving in time for Friday dinner you are welcome to have a 3-course Sunday lunch in its place.

Single occupancy: Our Good House and Best Garden rooms are available for single occupancy. Please speak to reservations for availability and precise terms.

Guests’ own alcohol: We prefer that guests do not bring their own liquor as selling drinks and wine – and food and accommodation – is our core business. (As Tim says, he doesn’t take his own spark plugs to the garage when he is having his car serviced!) We charge £25 corkage for still wines and £35 for sparkling wines. We also make a room service charge of £10 for guests drinking their own liquor in their rooms, who request ice, ice buckets, glasses, etc.

Parking: we have enough parking on site for nearly every room but, when we are full, guests may occasionally have to use the (free) parking in the village square. Please always come to reception first anyway so we can help with bags.