To mitigate misunderstandings ....
CAR PARKING: not only are we 3 spaces short when we are full, our spaces are definitely not commodious. Guests with big 4x4s or van-type vehicles, as well as late-arriving guests, may be asked to use the Castle car park with which we have a special arrangement – it is only 60 metres or so away. Please drop off your luggage at reception first and collect a C&C car parking sticker to display in your windscreen.
WIFI: we offer FREE fibre broadband wifi to those staying with us. We ask guests not to stream or download large files, however, as the bandwidth is still limited and this will affect other guests’ ability to use the service. Please be aware that the use of tablets and mobile phones is actively discouraged during lunch and dinner. (Talk to each other, for ***’s sake!)
DOGS: PLEASE BE AWARE that we must be notified if you are bringing a dog or dogs and you must have booked a Best Garden room. Anyone arriving during May-September who has not done so and intends to leave their dog(s) in the car will be turned away and the usual cancellation charge levied. Our car park is absolutely NOT suitable for dogs to be left in cars as there is no shade and full sun throughout the day.
We welcome a limited number of well-behaved dogs in five designated Best Garden rooms, a few dogs in the bar, and we have one (bookable) doggie table in the restaurant area. If you don’t like dogs, you will not like this. Please see Booking Information for full details.
CHILDREN: we welcome children of any age in the restaurant at lunchtime but only those over 8 years old in the hotel and at dinner time. Please see Booking Information for full details.
WEDDING GUESTS: we regret that we cannot accommodate guests attending local weddings. Experience has shown a dislocation between their needs and those of our regular guests who value the hotel for its peaceful ambience. We know this decision does not go down well but are prepared to take the flak in order to protect those who support us year in, year out.
GROUP BOOKINGS: a maximum of five rooms can be booked for any one night by a single party. We require 21 days’ notice of cancellation or part-cancellation or any change to the date(s) of the original booking or appropriate penalty charges will be applied, i.e. 1 night’s standard bed & breakfast rate per room affected, per night affected.). The booking must either be guaranteed with credit card details supplied by each room’s occupant(s) or the organiser will be required to guarantee all the rooms on his/her credit card. For lunch or dinner reservations guests will be accommodate in the Parlour, our private dining room.